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Although I grew up in Townsville, I have spent many years moving between Qld and WA. When the time came to put down roots, Townsville was the natural choice.
I met the team at Astute not long after our move back to Townsville when we were looking to purchase another property. A few years later, I was looking for a career change when I was offered the position of receptionist at Astute. Coming from a retail background, I love meeting new people and being able to help them when I can. I am enjoying the new challenges and learning about the finance industry.
On my days off, you will find me either watching my son play sport, relaxing at home with my family or out having adventures with our friends.”
The building process was a long and testing one for my husband and i, but knowing we had the team at astute to handle all the of payments and transfers made the world of difference. Mark and I walked into Astute financial to have a meeting with broker Lisa Cody, we went in thinking we would get knocked back but Lisa’s positive attitude and passion for her job got us excited. Lisa always kept great communication and got us over the line. 🤗🤗 We then dealt mostly with Taleisha, Lisa’s loans support officer – she answered all of my silly questions and made things super simple for us as first time builders and home owners. We could not recommend the team at Astute enough.
My partner and I were having trouble deciding the best way to utilise our cash and property assets to give us the best outcome of a home loan (to combine our households), and we ended up over-complicating it a little when we discussed it with each other. Immediately that we sat down with Denise, she cut through the confusion and offered us sensible, simple and logical pathways which has helped us immensely.
Our dream home was a colonial-style, spacious, forever-type home with wrap around verandas and beautiful timber floors throughout. Regrettably, after being subjected to twelve months of ineffectual communication with both banks and mortgage brokers throughout Queensland, our dream of a colonial-style home was no closer to realisation. We will be eternally grateful however, that Astute Townsville Central was recommended to us as a highly professional finance brokerage renowned for procuring home loans when other mortgage brokers were unsuccessful. The process of applying for our loan, negotiating with the bank and liaising with our builders was an amazingly uncomplicated and stress-free process due to the friendly professionals at Astute Townsville Central. The staff unquestionably demonstrated commitment above and beyond what one expects of a mortgage brokerage. There is no dispute that if it were not for Steve and the team we would not be about to move into our dream home!
My wife and I have had the pleasure of having our finances arranged and managed by Steve James of Astute Townsville Central. At all times Steven and staff were a joy to interact with. Their pleasant manner and professionalism were second to none. We have no hesitation in recommending their services. Quality staff with quality advice.
Myself and Cozi would like to say a big thankyou to Rebecca and Denise for all there assistance to refinance our home loan. We have gone from a high interest rate and will now own our home sooner with the additional payments we can now include.
Your professionalism and understanding as you both worked together to achieve a better result for our family was amazing, we would not hesitate in recommending you both and Astute to assist in the future.
Denise is amazing. She helped sort out a tricky situation that others didn’t help with. She’s friendly and approachable and really cares about you! There was never any pressure to sign a loan and she went out of her way to help. Highly recommended to those wanting someone they can trust!
The whole experience was great, from reception to finance and through to settlement. Will and have recommended. Was the easiest big purchase I’ve ever made.
